Privacy Statement

Descripción general y resumen de la declaración de privacidad


Banfield Pet Hospital (“Banfield,” “we”, “us”, or “our”) respects and is committed to protecting your privacy.  This Privacy Statement describes Banfield’s privacy practices and provides you with information about how we collect, use, and share information we collect about our customers and visitors to our veterinary hospitals, websites, and mobile applications.  It applies with respect to interactions with our customers and visitors, including but not limited to:
 
  • visitors to any of our hospitals;

  • use of any of our websites and any online or mobile applications (each an “App”) that runs on smart phones, tablets and other devices, that link to this policy;

  • phone, email and text communications with us;

  • social media interactions on our websites and other third-party websites like Facebook, YouTube, Pinterest, Instagram, Twitter, etc.; and

  • through or with third-parties who provide goods or services on our behalf.

To view our full Privacy Statement, please click here.
 

What information does this Privacy Statement apply to?

Esta Declaración de privacidad se aplica a la información, incluyendo la información personal, que recopilamos sobre usted.

Click here for more information.
 

¿Qué información recopilamos?

Podemos recopilar la siguiente información sobre usted:
 
  • Your name and contact information, such as address, phone number, email address, and other digital contact information

  • Information about your transactions with us, including for example your purchase history, and billing and shipping information, and other information about your use of our products or services

  • User names and other login credentials

  • Payment information, including information from your credit or debit card, PayPal or Venmo account, or other payment options

  • Demographic information about you, such as your age or gender

  • Information you post or submit to us online such as comments, photos, or other information that you post, through blogs, message boards, or social networking opportunities or other interactive forums

  • Information about your computer and/or other digital device, as well as your Internet browser(s) and browsing activity

Information about your visit to our websites or your use of our mobile applications, including traffic data, geo-location data, and your IP address.

Click here for more information.
 

How do we collect your information?

We may collect your information or information about you from a variety of sources and in a variety of ways, including:

  • Directly from you, for example:

    • when you purchase goods or services at any of our hospitals

    • if you upload a photo, submit information, or post other content through one of the Sites or our Apps, or via social media interactions on third party websites like Facebook, Instagram or Twitter

    • by using tracking tools like cookies and web beacons

  • From our affiliated companies

  • From other sources, for example

    • third-party business partners

    • friends or relatives who may have purchase goods or services on your behalf, or

    • third-party business partners who provide you with goods or services on our behalf

    • friends or relatives who may have purchased goods or services on your behalf from us, or

    • third-parties who provide sell information about you

Click here for more information.
 

¿Cómo usamos su información?

We may use your information for a variety of purposes, including:
 
  • to provide products or services that you may request

  • to communicate with you

  • to provide you with personalized content and information

  • to administer promotions (sweepstakes, contests and offers)

  • to deliver advertising about our products or services or the products or services of our business partners

  • to improve our websites, products and services

  • for other legitimate business purposes, including legal compliance, including legal compliance and scientific research

  • to process payment for any purchases, subscriptions or sales made on our Sites; and to protect against or identify possible fraudulent transactions.


¿Cómo compartimos y divulgamos su información?

Podemos compartir su información de las siguientes formas:
 
  • with our affiliates, business partners and service providers

  • to fulfill the purpose for which you provided the information

  • at your direction or with your consent

  • for other legitimate business purposes, including legal compliance

Please note that we do not sell your personal information to third parties other than on a de-identified or anonymized basis.

Click here for more information.
 

¿Qué opciones tiene?

We provide you with choices about receiving promotional offers from us, receiving interest-based advertisements and other materials, the use of cookies.

Click here for more information.
 

How do we protect your information?

Hemos implementado protecciones administrativas, físicas y técnicas diseñadas para proteger su información.

Click here for more information.
 

¿Cómo puede comunicarse con nosotros?

If you believe that we have not adhered to this Privacy Statement, you can contact us at privacy@banfield.com

Privacy Statement


Banfield Pet Hospital (“Banfield,” “we”, “us”, or “our”) respects and is committed to protecting your privacy.  This Privacy Statement describes Banfield’s privacy practices. 

This Privacy Statement provides you with information about how we collect, use, and share information we collect about our customers and visitors to our Hospitals, websites, and users of our mobile applications, including your “personal information,” which includes any information or combination of information that could reasonably be used to identify you, and any other information collected from or about you.  This Privacy Statement applies with respect to interactions with our customers and visitors, including but not limited to:
 
  • visitors to any of our hospitals;

  • use of any of our websites and any online or mobile applications (each an “App”) that runs on smart phones, tablets and other devices, that link to this policy;

  • phone, email and text communications with us;

  • social media interactions on our websites and other third-party websites like Facebook, YouTube, Pinterest, Instagram, Twitter, etc.; and

  • through or with third-parties who provide goods or services on our behalf.

This Privacy Statement does not apply to any Site or App that does not display or include a link or other reference to this Privacy Statement or that has its own privacy policy.

We encourage you to read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it.  By visiting our hospitals, purchasing our products or services, and/or visiting or using our Sites or Apps, you consent to the data and information collection and use practices described in this Privacy Statement as well as the other terms of this Privacy Statement.

If you do not agree with our policies and practices, your choice is to not visit our Hospitals, purchase our products or services, or visit or use our Sites or Apps.  La presente Declaración de privacidad podrá modificarse periódicamente. By visiting our Hospitals, purchasing our goods or services, or continuing to visit or use our Sites or Apps after we make changes is deemed to be acceptance of those changes, so please check this Privacy Statement periodically for updates.

COLLECTION OF INFORMATION

 

Information We May Collect

We may collect various data and information about you, your purchase and use of our products and services, your use of the Sites or Apps and the content available through the Sites or Apps, including information that could reasonably be used to identify you.  Data and information we collect may include:
 
  • contact information, such as your name, home or work address, telephone number, email address, and other digital contact information

  • information we do not consider personally information, such as information about your pet, including your pet’s name, species, breed, birthday and treatment information

  • demographic information, such as your ZIP code, age, gender, preferences, interests, and tastes

  • information about your visit to our Sites or your use of our Apps, including, access times, websites and Apps you visit before and after you visit our Sites and Apps, information about interactions with any advertisement that may be included in our Sites and Apps, geo-location data, and information about your computer hardware and software, such as your IP address, browser type, and domain names

  • information about your transactions with us, including for example your purchase history, and billing and shipping information, and other information about your use of our products or services

  • user names and other login credentials

  • payment information, including information from your credit or debit card, PayPal or Venmo account, or other payment options

  • information you post or submit to us online such as comments, photos, or other information that you post, through blogs, message boards, or social networking opportunities or other interactive forums

Data and information about you and your use of the Sites or Apps and the content, products and services may be voluntarily provided when you choose to use or buy any of the content, products and services available through the Sites or Apps and some data and information may be automatically collected by the Site or Apps.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through any bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group, this information may be collected and used by others. 
 

How We Collect Information

We may collect data and information about you from a variety of sources and in a variety of ways, including:

  • Directly from you, for example:

    • when you purchase goods or services at any of our hospitals

    • if you upload a photo, submit information, or post other content through one of the Sites or our Apps, or via social media interactions on third party websites like Facebook, Instagram or Twitter

    • by using tracking tools like cookies and web beacons

  • From our affiliated companies

  • From other sources, for example

    • third-party business partners

    • friends or relatives who may have purchase goods or services on your behalf, or

    • third-party business partners who provide you with goods or services on our behalf

    • friends or relatives who may have purchased goods or services on your behalf from us, or

    • third-parties who provide sell information about you

USE OF YOUR INFORMATION

 

Our Use of Your Information

Data and information we collect, including your personally information, may be used by us, and our affiliated companies, for various purposes, including:
 
  • To fulfill your requests for, and enable your use of, our products, and services, use of our Sites or Apps

  • To communicate with you in connection with products or services you have purchased or requested, to respond to your questions or comments, and to provide you with updates and news

  • To provide you with personalized content and information, according to past purchasers, activities, demographic information, your interests and preferences, and other information.

  • To send you brochures, coupons, samples, offers, and other information on our products or services, or the products or services of third parties

  • Ingresarlo en concursos, notificarlo de los resultados y registrarlo para determinadas funciones, productos y servicios.

  • Operating, maintaining and improving the quality of our products, services, the Sites or our Apps

  • To enforce our terms and conditions

  • To manage our business

  • We may use financial information or payment method to process payment for any purchases, subscriptions or sales made on our Sites or through our Apps, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business

  • for other legitimate business purposes, including legal compliance and scientific research


How We May Share Your Information

We may share information we collect from you in the following ways:
 
  • With our subsidiaries, affiliates, business partners, vendors or agents.  For example, we may share your information with third party service providers that we engage for various purposes, including, without limitation, processing, analyzing and/or storing data, printing and mailing services, email and texting services, billing and collections, customer support and delivery of products.  To the extent applicable, we require these entities to comply with this Privacy Statement and appropriate confidentiality and security measures.

  • In a general, aggregated, or anonymized form with our customers and partners, including potential affiliate partners in academia and industry, as well as for other commercial relationships or other purposes.

  • When we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce our Terms of Service for the Sites or Apps, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Sites, our Apps, or our services, or (iv) such action is appropriate to protect the rights, property or safety of our Company, our employees, users of the Sites or our Apps, or others.

  • If we or any of our affiliates become involved in a merger, acquisition or other transaction involving the sale of some or all of our assets, we may disclose your information to third parties in connection with the evaluation, financing and/or consummation of the transaction and your information could be included in the assets transferred as part of the transaction.

  • To fulfill the purpose for which you provided the information.

  • Para cualquier otro fin publicado por nosotros en el momento en que usted proporciona la información.

  • Según sus indicaciones o solicitud, o con su consentimiento.

Please note that we do not sell your personal information to third parties other than on a de-identified or anonymized basis.  En cualquiera de las circunstancias anteriores, podemos compartir información anónima o información que no permita la identificación personal que hayamos recopilado. También podemos compartir información con terceros a fin de desarrollar y entregar anuncios publicitarios dirigidos en nuestros Sitios y en sitios web de terceros. Podemos combinar información anónima o información que no permita la identificación personal que hayamos recopilado con información del mismo tipo recopilada de otras fuentes. También podemos compartir información anónima combinada con terceros, incluyendo asesores, anunciantes e inversores, con el fin de realizar un análisis comercial general. For example, we may tell our advertisers the number of visitors to our Sites and the most popular features or services accessed.
 

OPT-OUT FROM PROMOTIONAL OFFERS FROM US?

Whether or not you have previously opted in, if you no longer wish to have your personal contact information used by us to promote our own or third parties’ products or services, send us an e-mail stating your request to privacy@banfield.com and include “Opt-Out” in the subject box and include your name and email address in the text box or write to Banfield Pet Hospital attn. Privacy 18101 SE 6th Way, Vancouver, WA. 98683 and include “Opt-Out,” your name and email address.

Si recibió un correo electrónico promocional, también puede seguir el proceso para dejar de recibir ese tipo de correos en la parte inferior del correo electrónico que le enviamos. En algunas circunstancias, podemos solicitar su consentimiento antes de enviarle correos electrónicos promocionales, y si no presta su consentimiento, no recibirá determinados correos electrónicos de nuestra parte.

Note that any opt-out request you make or your decision not to provide consent to receive certain emails will not apply to transactional communications that facilitate, complete or confirm a commercial transaction that you have already agreed to enter with us, such as communications about your pet's health and appointment reminders, the completion of your registration, correction of user data, password reset requests, confirmation of transactions, shipping notices, and other similar communications essential to your transactions with us.
 

TEXT MESSAGING

We may offer text/SMS messaging communications to you as part of the products and services available from us. You may need to opt-in to receive text communications from us.  You may opt-out of receiving particular text messaging communications from us (other than Text Appointment Reminders) at any time by texting the word STOP in response to any text message. After you opt-out, a confirmation message may be sent to you indicating your participation in the text messaging communication portion of the offered product or service was terminated and that you will no longer receive additional text messages from us. 

Unless expressly noted, all text messaging services are offered without charge to you.  Message, data rates and other charges may apply.  You are liable for any mobile phone charges incurred (usage, subscription, etc.) as a result of using any of our products or services.  Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages.
 

Intended for Users Over 13 Years of Age

The safety of children is very important to us.  Although the Sites and Apps are intended for use by persons at least 13 years of age, and we have processes in place to help prevent participation in our Site and App communities and use of our services by persons under 13 years of age at time of registration, we cannot prohibit minors from visiting the Sites our using our Apps and must rely on parents and guardians (at least 18 years of age at time of use) to decide which materials are appropriate for children under 13.  We will not knowingly collect or store personal information from children under the age of 13.  If you become aware that a child under 13 years of age has registered for an online account with us or otherwise provided us with their personal information, please report such use to privacy@banfield.com. If we become aware of a user under the age of 13 providing information on our Site or Apps without parental permission, we will terminate that account and purge our databases of all personal information provided by that user to the extent reasonably feasible.


SECURITY OF YOUR PERSONAL INFORMATION

We have implemented administrative, physical and technical safeguards designed to protect your personal information.
No security measures can be 100% secure, however, therefore, your use of our services, the Sites, our Apps, and your disclosure to us of any personal information is at your own risk. If we learn of a security breach through which sensitive personal information may have been compromised, we may attempt to notify you electronically so that you can take appropriate protective steps.  We may post a notice on our Web site if a security breach occurs.  By using the Sites, our Apps, or providing personal information to us through any means, you expressly agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites, our Apps, and our services.
 

WHERE DO WE STORE INFORMATION

Information we may collect may be stored and processed in the United States or any other country where we or our affiliates, subsidiaries or service providers maintain facilities.

The servers and databases in which information may be stored may be located outside the country from which you accessed our Sites or Apps and in a country that does not have the same privacy laws as your country of residence. The information you provide us or which we collect may be transmitted abroad, but we will collect, process and use information only in accordance with this Privacy Statement. By visiting our Site and Apps and submitting information, you consent to such collection, processing, transfer and/or storage of your personal information.
 

VISITAS A NUESTROS SITIOS DESDE LUGARES FUERA DE LOS ESTADOS UNIDOS

Esta Declaración de privacidad está diseñada para cubrir la recopilación de información de residentes de los Estados Unidos a través de nuestro sitio web. Si visita nuestro sitio web desde lugares fuera de los Estados Unidos, tenga en cuenta que las leyes de protección de datos y otras leyes de los Estados Unidos y de otros países pueden ser menos integrales que las leyes de su país. Tenga por seguro que buscamos medidas razonables para garantizar la protección de su privacidad. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Statement.
 

LINKS TO THIRD PARTY WEBSITES

We may offer links to web sites operated by third parties.  Please be aware that we are not responsible for the privacy practices of such other web sites.  We encourage you to review the privacy policies of any third-party websites you choose to link to from the Sites or Apps so that you can understand how those websites or Apps collect, use and share your information.  We are not responsible for the privacy policies or other content on websites or Apps outside of the Sites and Apps.  This Privacy Statement applies solely to information collected by the Sites or Apps and does not apply to any third-party websites or Apps.
 

USE OF COOKIES

As you navigate through and interact with our Sites and Apps, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
 
  • Details of your visits to each Site or App, including traffic data, geo-location data, logs and other communication data, and the resources that you access and use on the Site.

  • Información sobre su computadora y conexión a Internet, incluyendo su dirección IP, el sistema operativo y el tipo de navegador.

We use technologies like cookies to automatically collect information to support certain functions at our Sites, our Apps, to understand our visitors, and to offer tailored content, including ads or promotions on our Sites, Apps, or on non-affiliated third-party websites and mobile applications, sometimes also using information collected through technology at one of our affiliates’ websites and sometimes through third-party networks. Service providers or publishers may display ads for our products or services at unaffiliated third-party websites or mobile applications based on your online activities. We support self-regulatory programs for this practice, called interest-based advertising or online behavioral advertising.  Please note that third party websites, at which you might see our ads have their own privacy statements and use technologies which we do not control. Le recomendamos que lea estas políticas detenidamente.

The information we collect automatically typically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. The automatic collection of data helps us to improve our Sites and Apps and to deliver a better and more personalized service, including by enabling us to:
 
  • calcular el volumen de nuestro público y los patrones de uso.

  • store information about your preferences, allowing us to customize our Sites and Apps according to your individual interests or preferences

  • speed up your searches

  • recognize you when you return to our Sites and Apps.

¿Qué son las cookies y cómo las usamos?

“Cookies” are data files that are sent to your computer or device while you are viewing the Sites our using our Apps. These data files include information that allows us to remember important information that will make your use of the Site or App more efficient and useful to you. Our Sites and Apps use cookies for a variety of purposes.

Visitors to our Sites and Apps use different web browsers and different devices. To make your visits as easy as possible with the technology you use, we automatically keep track of information like the type of browser (e.g., Internet Explorer, Safari, or Firefox) and operating system (e.g., Windows, Mac-OS X) you use, your IP address, domain name of your Internet service provider, websites visited before and after the Site or App, pages viewed and activities at our Sites and Apps, and advertisements seen or clicked on.
 

¿Cómo usamos las cookies para personalizar su experiencia en nuestros sitios?

Cookie technology helps us deliver content tailored to a visitor’s interests, and allows us to make ordering products and services, and offering other functions at our Site and Apps easier for our visitors and users.
 

Do third parties use cookies on our site?

Please note that we may allow third parties to advertise on our Sites or Apps or automatically collect information from our Sites and Apps for purposes of advertising. Estos terceros pueden colocar cookies en su computadora para estos fines. We do not control the cookies of third parties.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  There are also free programs you can download which would allow you to set your preferences and block the vast majority of third-party cookies across the Internet.
 

What are our policies regarding online interest-based advertising?

We support the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance in the US and for US consumers. More information about these Principles can be found here. Advertisements that we place online using interest-based data are expected to be delivered with the Advertising Option Icon to help consumers understand how their data is being collected and used and to provide choices for consumers who want more control. The Advertising Option Icon looks like this:
privacy_logo.jpg
By clicking on the Advertising Option Icon when it appears, you can review information (and follow information) regarding online interest-based advertisements, including who is collecting and using your online data, how you can opt-out from receiving such advertisements, and more.
 

How do we serve advertisements through online interest-based advertising?

At times we may display ads both on our Sites and on the websites of third parties. When you visit one of our Sites or view ads that we serve elsewhere online, you may see different kinds of ads, such as text ads next to search results or video ads on web pages. Sometimes, these ads are based on the content of the pages on which they appear. En otras ocasiones, estos anuncios se generan mediante la coincidencia del anuncio puntual con sus intereses, según lo inferido de sus actividades en línea recopiladas a través del tiempo. El objetivo de la publicidad basada en intereses es mostrarle anuncios que le resulten relevantes.

To do this, we and some of our advertising companies use technologies such as cookies and web beacons to collect information about your interaction with our Sites and other third-party websites (“Online Data”). This Online Data generally does not identify you to us personally and, typically, it is aggregated with other data to create segments – groups of users and certain general interest categories that we have inferred based on a variety of factors (for example, sports fan). The Online Data can include:
 
  • The webpages, products and services you view and links you click when using our Sites and services as well as third-party websites;

  • Our e-mails that you view and links you click on within that e-mail;

  • Whether you view or click on ads that are shown to you;

  • Demographic or interest data, including general geographic location derived from IP address;

  • The search terms you enter when using certain search services.

We and our third-party advertising partners use this Online Data to paint a more accurate picture of the interests of the audiences with which we interact – (incluido usted) – so that we can serve ads that are more relevant to those interests.
In addition, our third-party advertising partners use this Online Data for a variety of other purposes, including (a) in conjunction with advertising that appears on our website or other websites, (b) for reporting website traffic, statistics, advertisement data and other interaction with ads and the websites on which they are served, and (c) to measure the effectiveness of web-based and e-mail advertisements.
 

Why would you want to receive interest-based ads?

Consumers like to receive interest-based ads for many different reasons. Los anuncios basados en intereses resultan útiles porque están personalizados según sus intereses particulares. Por ejemplo, los dueños de gatos podrán ver más anuncios de alimentos para gatos y menos anuncios de servicios de acicalamiento para perros. Además, los anuncios basados en intereses probablemente le ayuden a descubrir nuevos productos y servicios que sean relevantes para usted y sus intereses. Por ejemplo, los dueños de perros pueden ver anuncios sobre los últimos productos para acicalamiento de perros mientras que los dueños de gatos tienen más probabilidades de ver anuncios de la última solución para bolas de pelo de felinos. In short, receiving interest-based ads can help to improve your access to new products, services and features that are most relevant to you, which in turn could help to improve your life and social experiences. Tampoco verá los mismos anuncios de parte nuestra una y otra vez porque la cantidad de veces que se visualiza un anuncio puntual basado en intereses es limitada. Al seleccionar la opción para dejar de recibir anuncios basados en intereses, pierde todos estos beneficios.

A Note on Google Analytics — To help facilitate the delivery of relevant content, we use Google Analytics Advertising Features, which you can learn more about and opt-out from here.
 

¿cómo puede dejar de recibir anuncios basados en intereses de parte nuestra?

If you are no longer interested in receiving interest-based ads from any of our Sites, you can opt-out by contacting us using the information below. Please note, however, that opting-out does not mean you will no longer see ads from us online. It simply means that the online ads from us you do see will not be based on your particular interests.
Depending on where you live, you may be able to access one convenient place to indicate your preferences, including the option to make one “universal” opt-out of interest-based advertising with participating entities:
  You can also generally opt-out of receiving interest-based ads from third party advertisers who are members of the Network Advertising Initiative (“NAI”) or who follow the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.

When you opt-out using these methods, a cookie will be placed on your device indicating that you have opted-out of interest-based advertising. If you delete your cookies, you will need to opt-out again. These websites also provide detailed information about interest-based advertising and tips for managing your online privacy.
 

HOW WE RESPOND TO DO-NOT-TRACK DISCLOSURES

We do not support “Do Not Track” browser settings and do not currently participate in any Do Not Track frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information.
 

INFORMACIÓN DE CONTACTO

We welcome your comments regarding this Privacy Statement.  If you believe that we have not adhered to this Privacy Statement, please contact us at privacy@banfield.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

CAMBIOS EN ESTA DECLARACIÓN DE PRIVACIDAD

We may occasionally update this Privacy Statement to reflect company and customer feedback.  We encourage you to periodically review this Privacy Statement to be informed of how we use and protect your information.  You will be bound by any changes to our Privacy Statement after such changes to our Privacy Statement have been posted.

The Sites and our Apps are administered and maintained by Banfield Pet Hospital.  Use of any Site or App is governed by the applicable terms of use and indicates acceptance of such terms.  To view our Terms of Use, please click here.
 

FOR RESIDENTS OF CALIFORNIA

California law permits residents to request from us what personal information we have about them and where and why we got it, what personal information is being used for, and whether personal information is disclosed or sold to any third parties. California residents also have the right to request that a business delete their personal information, with certain exceptions as provided by law.

California residents can make a request related to these rights by clicking here. Please note that we do not sell your personal information.

If you are a California resident, you may also make a request by calling 888-899-7071. There are restrictions regarding the number of times you can exercise these rights.  You may designate an authorized agent to make a request on your behalf. Such agent must be registered with the California Secretary of State. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

We may need to confirm and verify your request before responding, and, for example, may ask for you to confirm data points we already have about you. We will only use personal information provided in a consumer request to verify your identity or authority to make the request.

©2020 Banfield Pet Hospital  All rights reserved.